Help

Pricing questions

How to get a quote for the parcel?

Our calculator can help you to get quotes for any destination. Just type weight and dimensions of your package. After you can find prices and choose between different couriers services. Just click on book button.

Do I need to pay any surcharge?

No, all prices include surcharges, VAT and shipping cost. If the parcel moves abroad it can be taxes and duties in the destination country, we recommend checking all duties and taxes in the destination country before sending the parcel. Any taxes will have to be paid by the recipient.

How can I pay for the service?

We accept all banks credit and debit cards and PayPal. All payment is processed via secured service.

I don't know the size and weight of the parcel. What can I do?

Weight and dimensions are important for using our service. Just weight your parcel on any scales and measure it with rolling tape. Any inaccuracies can cause delays or charges.

Do you charge volume weight?

Yes some of our services charges by volume weight or actual weight, what is greater. Volume weight is calculated as (Length x Width x Height) / 5000. For example your box is 10 kg and dimensions is 40 x40 x 40, volume weight will be 40x40x40/5000 = 12.8 kg. Couriers will charge by greater volume weight.

Collection and delivery

When will you collect my parcel?

Parcel will be collected on the selected date by UPS or DX any time during the day from 9 am to 6 pm. If your missing collection day or time, you can rearrange collection on next working day.